A quick update on the issues we were having with notification emails being reported as spam (as described in the email from John Farrow yesterday).
Detailed analysis showed this was stemming from the btinternet service. All other email services – gmail, outlook, yahoo etc – were fine with our notification emails going out direct to subscribed users. However, BT has a specialised “artificial intelligence” spam detector which decided that it could not completely verify the validity of them so was either flagging them up to users as suspicious, or in 11 out of 52 mailboxes, was blocking them completely and reporting to our hosting provider that we were sending spam.
The solution to the BT problem has been to now route the emails through a commercial email service and to provide certification and tracability that proves-positive they come from where they say the come from, and we are who we say we are!
Phew! A lot of trouble for 11 out 482 subscribed users, but we are now squeeky clean.
Tim Taylor and I will follow up with the btinternet users just to make sure they are all getting through now.
Just a reminder, if you don’t want the notifications (and are therefore happy to risk missing useful/important announcements), follow the unsubscribe link at the bottom of the emails.
Cheers – Ian.